Terms of service

Terms of Service – HeyUplift
Last Updated: [22nd Nov, 2025]

1. Introduction

Welcome to HeyUplift! These Terms of Service (“Terms”) govern your use of our website, services, and digital products. By accessing or using the HeyUplift website or purchasing our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of our site and services.

2. About HeyUplift

HeyUplift provides digital and professional services that support online store owners, including but not limited to:

  • Shopify and BigCommerce store setup

  • Basic page design (such as Home, About, and Contact pages)

  • Website updates, optimization, and consultation

  • Ongoing support services

These Terms apply to all users of our website and customers purchasing any HeyUplift services.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age

  • Have the authority to represent the business you are purchasing services for

  • Provide accurate contact and payment information

4. Service Requirements

To successfully deliver your service, you agree to provide:

  • Store access (temporary collaborator or similar access where applicable)

  • Brand assets, content, images, or other materials required

  • Timely communication and approvals

Delays caused by missing information may extend delivery timelines.

5. Payments & Billing

  • All services must be paid upfront unless otherwise agreed upon in writing.

  • Additional work beyond the agreed project scope may incur extra fees, which will be quoted and approved before work continues.

  • Payments are handled securely through third-party payment providers. HeyUplift does not store payment details.

6. Refund Policy

Due to the nature of digital and customized services, most purchases are non-refundable, except where:

  • HeyUplift is unable to complete the service, or

  • A refund has been explicitly included in the service listing

If you are unsatisfied, please contact us and we will make every reasonable effort to correct the issue.

7. Intellectual Property

  • All website design, layouts, graphics, copywriting, or digital materials produced by HeyUplift become your property once the project is complete and payment has been made.

  • Any software, scripts, or third-party assets used remain the property of their respective owners.

  • HeyUplift reserves the right to feature completed work in portfolios, showcases, or promotional materials unless requested otherwise in writing.

8. Client Content & Responsibility

You are solely responsible for:

  • Ensuring the content, images, and business information you provide are legal, accurate, and non-infringing

  • Maintaining your third-party platform accounts (e.g., Shopify, BigCommerce)

  • Complying with local business, tax, and online operation regulations

HeyUplift is not responsible for legal issues arising from client-submitted content.

9. Limitations of Service

Our services are based on platform constraints and reasonable professional practice. We cannot guarantee:

  • Specific sales results

  • Increases in revenue, conversions, or traffic

  • Lifetime performance of third-party platforms, apps, or integrations

We build and configure your store based on best practices, but final results depend on your business operations, products, traffic, and marketing.

10. Limitation of Liability

To the fullest extent permitted by law:

  • HeyUplift’s total liability is limited to the amount you paid for the specific service

  • HeyUplift is not liable for indirect or consequential damages, including:

    • Loss of revenue

    • Loss of sales

    • Interruption of business

    • Costs resulting from platform outages, app conflicts, or third-party service failures

11. Termination

We reserve the right to terminate service if:

  • A customer violates these Terms

  • We are unable to complete the service due to lack of communication, access, or cooperation

Upon termination, you agree to pay for work completed up to the termination date.

12. Changes to Terms

HeyUplift may update these Terms periodically. Continued use of our website or services after updates constitutes acceptance of the revised Terms.

13. Third-Party Services

We may use third-party applications, themes, or service providers. We are not responsible for:

  • Their performance, updates, or security

  • Changes they make to their systems that affect your store

Use of these platforms is governed by their own policies.

14. Governing Law

These Terms are governed by the laws of [India/Himachal Pradesh], and any disputes shall be resolved in courts of that jurisdiction.

15. Contact Information

For questions or support, contact us:

HeyUplift
Email: hello@heyuplift.com
Website: heyuplift.com

Thank you for choosing HeyUplift!